Guest Services


Baby Changing Facilities

We have baby changing facilities in all women and men bathrooms, which are equipped with a changing station and comfortable seating for breast-feeding in women bathrooms.

Information Desks

There are three customer service desks located on ground level of the mall. They can assist with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, wheelchair hire.

Lost & Found Assistance

Misplaced or lost an item during your visit? Contact any of the three-customer service desks located on the ground floor for assistance.

Mall Connect - Free Wi-Fi

Free Wi-Fi service is available in the mall. Please connect to Mall Connect from the list of Wi-Fi networks. For any assistance, please visit the Customer Service Help Desk.

Mall Guide (Mall Map)

Find your favorite store at Mall of Egypt along with a map to help you easily find its location.

Prayer Rooms

Special Needs Parking

There are designated parking spots for persons with disabilities located close to the Mall entrance.

Taxi drop-off and pick-up

Every taxi driver in Cairo will know how to get to Mall of Egypt. There is a designated taxi drop off and pick up area east of the mall situated adjacent to The Plaza. For your convenience, another pick up point can be found on level two from the north area at gate D2.


Wheelchairs are available free of charge at all the Customer Service desks, based on availability.