Guest Services

 
 
 

#Free_Mall_WiFi

Free Wi-Fi is available throughout the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks and you’ll be connected automatically. For any assistance, please visit the Customer Service Help Desk. 

ATM Machines

Car Battery Jump Starter

Car battery cables Supply are available at your convenience. Please visit the Customer Service Desks.

Chat with us

We are at your service!
Chat with our experts for assistance, enquiries and suggestions.

Civil registry

Services provided in the Civil Registry: Create or Renew your national ID, get birth, marriage, divorce, and death certificates.

Courtesy Policy

To ensure your safety & security, it is recommended to follow these few steps.

Funny Ride

Kids' happiness and amazing shopping experience is our priority. You can hire a cart for your kids to facilitate your shopping experience inside the mall. You can find at A1, C1

Geowash

Geowash is located at Parking A1 and H1 - offers a variety of car cleaning services, including exterior washes, interior detailing.

Hotline

We are happy to receive your calls on our new hotline.

Operating hours are from 8:00 AM to 10:00 PM

Information Desks

Our Customer Service Desk located on the ground level of the mall. Our Customer Service team can assist with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, Electric Wheelchair hires only , etc. 

London Bus and Mall Chauffeur

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!
Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 
For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Lost & Found Assistance

Misplaced or lost an item during your visit? Head to our Customer Service desk located on the ground floor for assistance.

Mall Guide (Mall Map)

Find your favorite store at Mall of Egypt, along with a map and e-directories to help you quickly find its location.

Park Assist

Use our park assist system not only to find a parking spot, but to also find your car easily!

Seven

Shop Handsfree

Shop Hands free

A Hassle-Free Shopping Experience, where Customers enjoy a seamless shopping journey without the burden of carrying their heavy Bags . as they can leave their bags and purchases at a designated location , Hands free service offers a free in-mall delivery as well as home delivery services with nominal fees.

Hands free desk located at level 1 near to Gate A1


Questions & Answers

Is this service available all day?

 Hands free Shopping service will be available during Mall Of Egypt opening hours.

How much does it cost?

The service is completely free of charge for deliveries made anywhere  inside the Mall,  Also we offer outside delivery with Extra charges,( Rates are available at Hands free Desk at the Mall ) Cash on delivery ONLY

Can I drop anything off at the Hands free desk?
Mall Of Egypt  reserves the right refuses any item. This may include; food and beverages, perishable items, grocery items, flowers, delicate or breakable objects, prescription drugs, money or cash, jewelry and watches, personal belongings, live animals, and any items illegal under Egypt Law.      All consumers' shopping bags must be sealed in the dedicated Hands free Shopping delivery bag in the consumers' presence. Mall Of Egypt reserves the right to decline the acceptance or collection of any bag that is not sealed or wherein the seal is open. The weight of each Hands free Shopping delivery bag should not exceed 5 kg. The size of each consumers' shopping bag(s) should not exceed the dimensions of the Hands free Shopping delivery bags.

What happens if I forget to collect my bags?
According to the Mall's management policies, shopping bags not collected within ten days will be disposed of.

When it's time to go home, how long will it take to receive my bags?
You can contact our Hands free Shopping service team 15 minutes before you finish shopping via the phone number  you received at drop off. The team will aim to deliver your bags to you at your chosen location within the Mall within 15 minutes. However, Mall Of Egypt cannot guarantee this time period and does not accept liability in case of any delays.

Can I ask for just one of my bags to be delivered if I need an item during my time at the mall?
Partial delivery of items from one delivery bag is not permitted.

 

Special Needs Parking

There are designated parking spots for persons with disabilities located close to the Mall entrance.

Taxi drop-off and pick-up

There is a designated taxi drop off and pickup area East of the mall situated adjacent to The Plaza. For your convenience, another pickup point can be found on level two from the North area at gate D2.

Valet Parking - Temporarily unavailable

Our Valet service gives you more time to eat, play and shop at the mall. You can find our service at the Plaza Parking Area.

VOX cinemas

Wheelchairs

We strive to make sure that everyone has equal access to explore everything our mall has to offer. Electric wheelchairs only are available at Customer Service desk, Regular wheelchairs are available at Mall access gates A1,B1,H1 located in Level 1, Also at Mall access gates D2 and F2 located in Level 2  based on availability .