Store Locator
Store Locator
Guest Services
#Free_Mall_WiFi
Free Wi-Fi is available throughout the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks and you’ll be connected automatically. For any assistance, please visit the Customer Service Help Desk.
ATM Machines
Car Battery Jump Starter
Car battery cables Supply are available at your convenience. Please visit the Customer Service Desks.
Civil registry
Services provided in the Civil Registry: Create or Renew your national ID, get birth, marriage, divorce, and death certificates.
Contact
Established in 2001, Contact was the first specialized consumer finance company in Egypt. Set-up as an independent, management, and employee-led initiative, the company has managed to secure equity financing from various sources since its inception, including banks, private equity firms, and individuals.
Courtesy Policy
To ensure your safety & security, it is recommended to follow these few steps.
Forsa
Hotline
We are happy to receive your calls on our new hotline.
Operating hours are from 8:00 AM to 10:00 PM
Information Desks
Our Customer Service Desk located on the ground level of the mall. Our Customer Service team can assist with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, Electric Wheelchair hires only , etc.
Kids cart hire
Kids' happiness and amazing shopping experience is our priority. You can hire a cart for your kids to facilitate your shopping experience inside the mall. You can find at A1, C1 and E2.
London Bus and Mall Chauffeur
Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!
Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease.
For more information on our in-mall services, please contact 01117705026.
Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease.
For more information on our in-mall services, please contact 01117705026.
Lost & Found Assistance
Misplaced or lost an item during your visit? Head to our Customer Service desk located on the ground floor for assistance.
Mall Guide (Mall Map)
Find your favorite store at Mall of Egypt, along with a map and e-directories to help you quickly find its location.
Park Assist
Use our park assist system not only to find a parking spot, but to also find your car easily!
souhoola
Special Needs Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.
Taxi drop-off and pick-up
There is a designated taxi drop off and pickup area East of the mall situated adjacent to The Plaza. For your convenience, another pickup point can be found on level two from the North area at gate D2.
Valet Parking - Temporarily unavailable
Our Valet service gives you more time to eat, play and shop at the mall. You can find our service at the Plaza Parking Area.
Valu
VOX cinemas
Wheelchairs
We strive to make sure that everyone has equal access to explore everything our mall has to offer. Electric wheelchairs only are available at Customer Service desk, Regular wheelchairs are available at Mall access gates A1,B1,H1 located in Level 1, Also at Mall access gates D2 and F2 located in Level 2 based on availability .