Guest Services

 
 
 

#Free_Mall_WiFi

Free Wi-Fi is available throughout the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks and you’ll be connected automatically. For any assistance, please visit the Customer Service Help Desk. 

ATM Machines

Car Battery Jump Starter

Car battery cables Supply are available at your convenience. Please visit the Customer Service Desks.

Civil registry

Services provided in the Civil Registry: Create or Renew your national ID, get birth, marriage, divorce, and death certificates.

Courtesy Policy

To ensure your safety & security, it is recommended to follow these few steps.

Hands Free

Now you can leave everything behind, enjoy shopping by dropping off your shopping bags and have them delivered anywhere inside the mall with HandsFree new service.

Hotline

We are happy to receive your calls on our new hotline.

Operating hours are from 8:00 AM to 10:00 PM

Information Desks

Our Customer Service Desk located on the ground level of the mall. Our Customer Service team can assist with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, Electric Wheelchair hires only , etc. 

Kids cart hire

Kids' happiness and amazing shopping experience is our priority. You can hire a cart for your kids to facilitate your shopping experience inside the mall. You can find at A1, C1 and E2.

London Bus and Mall Chauffeur

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!
Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 
For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Roam around our mall quickly and more conveniently with our in-mall London Bus and Mall Chauffeur services, available during our operating hours!

Have your kids tour around the mall while listening to their favorite songs with our London Bus service. Or enjoy our mall chauffeur service, transporting customers from and to any location at the mall with ease. 

For more information on our in-mall services, please contact 01117705026.

Lost & Found Assistance

Misplaced or lost an item during your visit? Head to any of our Customer Service desks located on the ground floor for assistance.

Mall Guide (Mall Map)

Find your favorite store at Mall of Egypt, along with a map and e-directories to help you quickly find its location.

Park Assist

Use our park assist system not only to find a parking spot, but to also find your car easily!

Special Needs Parking

There are designated parking spots for persons with disabilities located close to the Mall entrance.

Taxi drop-off and pick-up

There is a designated taxi drop off and pickup area East of the mall situated adjacent to The Plaza. For your convenience, another pickup point can be found on level two from the North area at gate D2.

Vaccination Booth

We all need to stay safe nowadays and the vaccine is coming all your way to Mall of Egypt. We are announcing that the vaccination kiosk will be available in-front of gate D1 where anyone can register for free.

Valet Parking - Temporarily unavailable

Our Valet service gives you more time to eat, play and shop at the mall. You can find our service at the Plaza Parking Area.

VOX cinemas

Wheelchairs

We strive to make sure that everyone has equal access to explore everything our mall has to offer. Electric wheelchairs only are available at Customer Service desk, Regular wheelchairs are available at Mall access gates A1,B1,H1 located in Level 1, Also at Mall access gates D2 and F2 located in Level 2  based on availability .