The health and well-being of our employees, customers and tenants is our number one priority. To help prevent the spread of Coronavirus (COVID-19) – and to do our part as a responsible member of the community – we have made the proactive decision to temporarily close Mall of Egypt for two weeks beginning Sunday 29 March 2020.
To ensure that customers continue to have access to essential supplies, Carrefour, available pharmacies and limited stores will remain open daily from 9 AM to 4:30 PM, and restaurants and cafes will be available daily for delivery from 9 AM to 5 PM.
Majid Al Futtaim supports the Government’s continued efforts to safeguard the nation.
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Guest Services
#Free_Mall_WiFi
Free Wi-Fi is available throughout the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks and you’ll be connected automatically. For any assistance, please visit the Customer Service Help Desk.
Baby Changing Facilities
We have baby changing facilities in all women and men bathrooms, which are equipped with a changing station. Comfortable seating is available for breastfeeding in women's bathrooms.
Car Battery Jump Starter
Car battery cables Supply are available at your convenience. Please visit the Customer Service Desks.
Information Desks
There are 3 customer service desks located on the ground level of the mall. Our Customer Service team can assist with inquiries or complaints as well as offer a range of services to our shoppers including mall information, lost and found, wheelchair hires, etc.
Kids cart hire
Kids' happiness and amazing shopping experience is our priority. You can hire a cart for your kids to facilitate your shopping experience inside the mall. You can find at A1, C1 and E2.
Lost & Found Assistance
Misplaced or lost an item during your visit? Head to any of our Customer Service desks located on the ground floor for assistance.
Mall Guide (Mall Map)
Find your favourite store at Mall of Egypt, along with a map to help you quickly find its location.
Power Banks
Just because your phone battery has died doesn't mean your shopping day has to end. You can find a power bank to borrow at our Customer Service Desks!
Prayer Rooms
Prayer rooms for men and women are located on the ground level.
Special Needs Parking
There are designated parking spots for persons with disabilities located close to the Mall entrance.
Taxi drop-off and pick-up
There is a designated taxi drop off and pickup area East of the mall situated adjacent to The Plaza. For your convenience, another pickup point can be found on level two from the North area at gate D2.
Valet Parking
Our Valet service gives you more time to eat, play and shop at the mall. You can find our service at the Plaza Parking Area.
Wheelchairs
We strive to make sure that everyone has equal access to explore everything our mall has to offer. Regualr and Electric wheelchairs are available at all the Customer Service desks, based on availability.